My very first job was as a bagger at Winn Dixie. I was 14 and had special permission to work on the weekends. I quickly noticed that if I bagged the groceries and took care of them like I did for my mom, I received better tips. Customers were amazed that I knew to bag together items that belonged in the same place…all the freezer items with the freezer items so nothing was left to thaw out!
That level of care is often not seen in youth today. But it set me on a course to realize no matter what my task or job title is..my job is always customer service. Throughout the years, my customers have changed along with my tasks. My students are my customers. My colleagues and my management are my customers. My stakeholders are my customers. I try my best to serve them all well and to the best of my abilities!
Maggie Braun
PROFESSIONAL SUMMARY Innovative and detail-oriented Trainer and Instructional Designer with extensive experience in curriculum development, instructional technology, and multimedia content creation. Proficient in designing and developing engaging training materials, online learning solutions, and blended learning experiences using ADDIE and SAM models. Strong background in assessing training effectiveness through data analysis and aligning instructional materials with adult learning principles. Adept at tailoring learning experiences to diverse audiences, incorporating accessibility requirements, and leveraging cutting-edge technology for enhanced learner engagement.
CORE COMPETENCIES
- Instructional Design & Curriculum Development (ADDIE, SAM)
- E-Learning Development & LMS Administration (Moodle, Blackboard, Google Classroom, Schoology, ManageBac, Canvas)
- Multimedia Content Creation (Adobe Captivate, Articulate Storyline & Rise, OBS Studio)
- Adult Learning Theories & Andragogy Principles
- Learning Objectives & Assessment Design
- Graphic Design & Visual Communication (Adobe Creative Suite, Affinity Suite, Inkscape, Canva)
- Training Needs Assessment & Evaluation (Data Analysis & Custom Reporting)
- Collaboration with SMEs & Cross-functional Teams
- Strong Written, Presentation & Interpersonal Communication Skills
- Excellent in-person and virtual instructor (Adobe Connect, Zoom, Teams).
PROFESSIONAL EXPERIENCE
Trainer I
TWC – Austin, TX
09/2021 – Present
- Create, organize, prepare, and maintain materials for training courses.
- Maintain training calendars and training records, ensuring accurate data entry into applications and databases.
- Schedule and register participants for training courses and conferences, updating course rosters as needed.
- Create and deliver training in classroom, computer-based training (Articulate), virtual (Teams), and hybrid environments.
- Identify training needs and compile reports on training programs, evaluating their effectiveness.
- Analyze training content for accessibility, recommending and implementing changes to ensure compliance with Section 508.
- Plan course outlines, identifying instructional methods, and developing training aids, manuals, and other materials, including customized and technology-based training.
- Collaborates with SMEs (Subject Matter Experts) to ensure accuracy of training materials.
- Provide technical assistance and troubleshoot issues related to learning management systems and digital learning tools.
High School Educator – Humanities & Arts
Uplift Summit International Preparatory – Arlington, TX
06/2014 – 04/2019
- Designed and delivered instructional content based on the International Baccalaureate Middle Years Programme and Diploma Programme frameworks.
- Applied ADDIE and SAM models to facilitate learning in Art, Humanities, and Robotics courses, integrating multimedia and interactive simulations.
- Developed a district-wide tracking system that linked individual Texas Essential Knowledge (TEKs) benchmarks with test bank questions to track student proficiency.
- Differentiated instructional content for diverse student populations, including modifying materials for special education students and English language learners.
- Utilized AI-assisted content simplification tools to tailor materials to varying literacy levels.
- Performed ad hoc leadership role with responsibilities for collaborations between all programme art teachers on campus which included curriculum review, purchasing, and budget maintenance.
Adult Education Specialist
Navy College Learning Center – Honolulu, HI
07/2003 – 04/2011
- Delivered instructional content based on individual test results of military personnel and their adult dependents enrolled in the program.
- Facilitated test prep for ASVAB, SAT, ACT, GRE.
- Created individual study plans and academic plans for each participate who wanted to continue talking college-level coursework.
- Created and maintained records and reports for commands on the progress of their military member.
Independent Instructor – Genealogy Education
Volunteer – Various Locations
2011 – Present
- Designs and delivers genealogy courses for adult learners using adult learning principles and instructional design models.
- Develops custom curricula tailored to participants’ needs, incorporating research-based methodologies for family history exploration.
- Creates and facilitates synchronous and asynchronous learning experiences, including live Zoom sessions and self-paced modules using Adobe Captivate.
- Lectures at genealogy conferences multiple times a year, presenting on advanced research techniques and digital tools for genealogy.
- Integrates multimedia learning materials, including videos, animations, and simulations, to enhance learner engagement and understanding.
- Collaborates with libraries and community organizations to provide accessible and high-quality genealogy education.
EDUCATION & CERTIFICATIONS
Master of Art in Teaching, Secondary Social Studies
University of Southern California, Los Angeles – 2011
Relevant Certifications:
- Classroom Teacher Art Grades (EC-12) 08/2015 – 07/2026
- Classroom Teacher Social Studies Grades (7-12) 08/2014 – 07/2026
- TWC Professional Development Track for Trainers
- Instructional Design Certificate (Udemy)
- Articulate Storyline & Rise Training (Udemy)
TECHNICAL SKILLS
- E-Learning Tools: Adobe Captivate, Articulate Storyline & Rise, OBS Studio
- Learning Management Systems (LMS): Moodle, Blackboard, Google Classroom, Schoology, ManageBac, Canvas
- Multimedia & Design Software: Adobe Creative Suite (Illustrator, Photoshop, Premiere Pro), Affinity Suite, Inkscape, Canva
- Microsoft Office Suite: Word, Excel, PowerPoint, Teams, Stream, Office, Forms
- AI-assisted content development & troubleshooting technical issues related to e-learning platforms
PROFESSIONAL AFFILIATIONS
- Association for Talent Development (ATD)
ADDITIONAL INFORMATION
- Strong organizational and project management skills, with the ability to handle multiple deadlines effectively.
- Expertise in integrating accessibility best practices (Section 508 Compliance) into instructional materials.
- Passionate about creating engaging, high-quality training experiences that drive learner success.
References available upon request.